Billing and Payment

Automatic Utility Bill Pay Program

• Allows you to pay your monthly bill directly from your bank account on the due date shown on your statement
• Avoid late fees and great for part-time residents. 
• Click here for an application to print out and mail in (pdf).
• Online application is now available.

Electronic Payments through External Financial Institutions

• Schedule payment arrival 2-3 business days prior to bill due date.
• Use the full zip code 32170-0100 when setting up payments.

Please be aware we are NOT affiliated with doxo.com

Advance Payments

• Advance payments are accepted, and recommended if you expect to be out of town for an extended period of time.
• The amount paid in advance is entirely up to the customer, however, we suggest advance payments be made in amounts greater than the estimated amount of your bill to ensure no unpaid balance will remain on the account.
• Unpaid balance can cause disconnection for non-payment. 

Budget Billing Program

• Allows you to budget your expenses easier by paying a monthly average of your regular utility bills true-up occurs at the end of the calendar year
• Available to year-round customers who pay their bills via Automatic Utility Bill Pay with service for a minimum of nine months at the location. 
• Click here for a paper application to print out and mail in.

Late Payment Fees and Procedures

• Your utility bill is due upon receipt and becomes delinquent 21 days after the billing date. 
• If payment is not received by 5 p.m. on or before the due date, a courtesy notice will be mailed and a late charge assessed. 
• Accounts with a past due balance, greater than $25, will be charged $5 or 1.5% of the past due balance, whichever is greater. 
• The courtesy notice provides for nine days after the due date to pay for the delinquent bill in full or make payment arrangements. If no arrangements have been made by the date stated on the notice, the account will be subject to disconnection of services. 

Disconnection for Non-Payment

• Customer Service personnel will assist customers, within set policies, experiencing unforeseen and emergency situations, to prevent disconnection of services. For assistance, please contact Customer Service in advance of the due date on your bill or notice. Should your services be disconnected for non-payment, the following reconnection procedures will apply:
• Payment of total amount for which account was disconnected, plus any past due charges due on account. 
• Payment of reconnection charge of $50 (normal working hours) or $150 (after hours). This fee is payable on your next utility bill.
• Update of deposit to 2x your average monthly bill.
• Updated lease and documentation. 

Extension Information 

• Each customer is allowed up to 3 extensions per calendar year. It allows a 2 week grace period beyond the due date of the bill for payment to be made. 
• Customers must request an extension. We cannot put an extension on the account until after the due date. If you need an extension, please call Customer Service the day after the bill is due. 
• Extensions cannot be combined and are not retractable once an extension is requested. There are no extensions on deposits or returned checks.
• If eligible for an "extension in the field" at the time of cut-out for non-payment, a signature and verification of account information will be required before the extension can be granted. The $35 trip fee is assessed. 
• Extensions are for residential accounts only.

Occupancy/Ownership Changes

Changes in ownership/occupancy of a residence must be reported immediately. Changes in ownership include ALL changes of names on the account, regardless of relationship (except in the case of joint ownership with rights of survivorship from one co-owner to the survivor), each change requiring a cut-out and cut-in service. The former owner/occupant's account will be final billed and the new owner/occupant is responsible for payment of the required deposit amount to establish service in their name. 

No applicant for utilities who has previously been disconnected from the utility system due to non-payment of charges shall be permitted to have a utility connection until all delinquent charges have been paid to NSBU, together with applicable reconnection charges.