NSBU, City of New Smyrna Beach, FL customers are eligible for the Automatic Utility Bill Pay with Electronic Funds Transfer. There is no charge to the customer for this service. To sign up for the service, complete the information required on this form and attach a voided check, and return both to NSBU Customer Service Department in person, by mail or by fax to (386) 424-2713. If you are authorizing payment from a savings account, a voided check does not have to be attached, but you must contact your financial institution for the routing number and the account number to be filled in on the authorization agreement. Processing between our bank and your financial institution may take 30-60 days. Please continue to pay your utility bill as usual until you see the words “Bank Debit—Do Not Pay” on the top left hand corner of your statement.
Your utility bill will continue to be mailed directly to you. “Bank Debit—Do Not Pay” will be printed on the bill indicating that the amount will be deducted from your bank account automatically. The payment will be deducted from your bank account on the due date shown on your statement. If the due date falls on a weekend or holiday, the payment will be deducted on the next business day.
For answers to your questions regarding your bill, call customer service at 386-427-1361 or write NSBU within 18 days of the billing date. Upon notification of a billing dispute, your Automatic Utility Bill Pay amount will not be processed until the dispute is resolved. If notification is made more than 18 days following the bill date, the amount may be deducted from your account, and adjustments, if any, will be made to the following month’s utility bill.
Insufficient Funds (NSF)
If your Automatic Utility Bill Pay amount is not honored by your bank for any reason, NSBU will notify you, and you must pay your account in full. You will be removed from the Automatic Utility Bill Pay program. A NSF fee, as set by NSBU, will be added to your bill.
Changes or Termination
Automatic Utility Bill Pay amounts will be drawn upon the bank account authorized at the time of the billing for withdrawal. You are responsible for notifying NSBU in writing when you change or close the authorized account. You may discontinue making payments through the Automatic Utility Bill Pay program at any time with written notice. This written notice may be brought to 200 Canal Street or mailed to: NSBU Customer Service, P.O. Box 100, New Smyrna Beach, FL 32170. The NSBU, City of New Smyrna Beach, reserves the right to discontinue this program at any time. These terms and conditions are supplemental to those specified when utility service was obtained and can be modified after participants are notified of such changes through subsequent billing.
Compliance with Rules and Regulations
In addition to the terms set forth above, the customer shall be subject to all existing rules and regulations.