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News & Announcements

  • Get Merry and Bright With LED Lights

    NSBU building decorated with LED holiday lights at night

    'Tis the season for holiday decorations and festive light displays! With our warm Florida weather holding steady throughout the first couple of weeks of December, residents may need to rely on Christmas lights and tree trimming to get into the holiday spirit. But, before you dive into decking the halls, consider the benefits of LED lights!

    Instead of a filament, these modern strings of lights use light-emitting diodes powered by electrical parts. This gives them several advantages over traditional bulbs that make them worth switching. They are so ideal that you may decide to convert all of the light bulbs throughout your home to LED after giving them a try! In this article, we've summarized some of the big reasons all of us at New Smyrna Beach Utilities love LEDs.



    Of course, for any light source to get our seal of approval, it must be energy efficient and environmentally friendly. LED varieties of Christmas lights are the best choice for conserving our interconnected water and energy resources and protecting the environment. According to ENERGY STAR, "If all decorative light strings sold in the United States were ENERGY STAR certified, the energy cost savings would grow to about $850 million each year and 9.9 billion pounds of annual greenhouse gas emission would be prevented, equivalent to the emissions from 940,000 vehicles." So, add a little extra cheer to your holiday season by doing your small part in a more significant preservation effort.


    Consumer Savings

    According to the Department of Energy, LED lights "...consume 70 percent less energy than conventional incandescent light strands." In addition, they detail the potential utility bill savings; "It only costs $0.27 to light a 6-foot tree for 12 hours a day for 40 days with LEDs compared to $10 for incandescent lights." Just think of the savings once you convert all of your home's holiday light displays to cost-effective LED options!

    While the newer LED lights do cost a little more upfront than their incandescent counterparts, they will pay for themselves in lower utility bills. Look forward to collecting more savings over the years because these strands of lights are much more durable than those outdated glass filament bulbs. LEDs are typically constructed of shatter-resistant plastic, so you can use them year after year without finding that they got crushed while sitting in storage. They also have a much longer lifespan before burning out. According to Christmas Lights, Etc., an LED "...bulb may last from 50,000 hours to 200,000 hours as compared to the 3,000 hours of an incandescent light."

  • Enhancing the Customer Experience

    NSBU Customer Experience

    We are excited to bring you a new, enhanced customer experience with our updated EAccess Portal! Coming in late November, this one centralized access portal will allow you to access all your account information including detailed consumption data and weather comparisons, and analyze and download data. You can grant guest access to a family member, make payments, and view and report outages in our Outage Management System. New smart forms will auto complete your address for start, stop, and transfer service, updating account information, and service requests. You can also watch personalized videos explaining your monthly bill and suggesting service such as budget billing and paperless bills.


    NSBU account login

    NSBU’s Mobile App is coming in early 2023! It will give you full access to your account from the convenience of your smart phone to report outages, view/pay bills, view consumption, and start, stop, or transfer service 

    NSBU mobile app


  • EV Charging Stations COMING SOON!

    NSBU ev charging

    Charging your electric vehicle in NSB is about to get easier.  In early 2023, we are installing Ten (10) Level 2 NSBU EV Chargers at 5 locations:

    • Advent Health (401 Palmetto)
    • City Hall Annex (214 Sams)
    • Coronado Civic Center (150 N Pine)
    • Live Oak Cultural Center (1050 Live Oak)
    • Faulker and Washington Streets


  • Thanksgiving Hours

    happy thanksgiving

    NSBU business offices will be closed Thursday and Friday November 24 and 25 in observance of the Thanksgiving Day Holiday. We will reopen for regular business on Monday November 28. Please call 386-427-1366 to report electrical outages and 386-427-1368 for water service issues.

  • Reliability Initiatives for Venetian Bay

    line man working on line

    We are working hard on grid modernization and improvements in electric system reliability to prevent power outages.

    Our long-term Grid Modernization plan to improve electric reliability began in 2020 with a new vegetation management plan, through which trees that can cause outages are trimmed on a 3-year cycle. 

    In 2021, we completed a $7.0 million substation capacity expansion project located behind Walmart, near Venetian Bay. After completing the Substation upgrades, we added feeder lines in the Venetian Bay area in 2021 to break up larger customer groups and limit the number of customers impacted by system issues.  In the next 18 months, we will be installing a $1.5 million underground third powerline to transmit power directly to Venetian Bay. 

    Also, in 2021, we began installing smart grid devices to make our system more intelligent to both; preclude outages from occurring and reduce the impact of outages when they do occur.

    We continue to invest in additional capacity and replace aging assets to make our system more resilient and prevent outages.

    We recently added devices to the overhead lines feeding Venetian Bay that reduce outages due to lightning strikes.

    In July, we launched a new outage management system (OMS), whereby the system will allow the status of outages and estimated times of restoration (ETR) to be viewed real-time by customers.

    As you may have seen, we are in your neighborhood taking proactive steps to help prevent power outages as part of our overall Grid Modernization and Electric Reliability Improvement Plans. Over the next four weeks, we will be trimming trees near the overhead distribution lines and installing new equipment. In the coming months, we will be reconfiguring the existing lines that feed Venetian Bay further reducing the number of customers impacted when outages do occur. These targeted initiatives for Venetian Bay will mean fewer power outages in your community.

    Over the next 2 years, we plan to have Smart Meters in place that will self-report outages and provide customers real-time information online through the outage management system. Longer-term improvements are also planned to deliver additional reliability for our customers.

    New Smyrna Beach Utilities has committed significant financial resources to implementing the above plans, and we remain focused on providing low-cost, reliable, and sustainable utility services. 

    If you have and questions, please contact our Customer Service Representatives at 386-427-1361.

  • Update your Phone Number with us!

    Update your phone number with us for best service.

    We have recently implemented a new Electric Outage Management System, and having your correct phone number on file ensures we can quickly identify and repair your electric service issue. Please contact Customer Service at 386-427-1361 or fill out a Contact Us form on this website and provide all current phone numbers associated with your New Smyrna Beach Utilities account.

  • 2021 Water Quality Report

    clean water in glass

    Our latest Water Quality Report (2021) is now available here on our website. Please take a moment to read about all we do to ensure your drinking water is of the highest quality possible. If you have any questions, please call our Water Quality Hotline at 386-424-3184.

  • Generator Safety

    generator safety

    Don't make hurricane season more dangerous than it already is by improperly using portable generators. Portable electric generators offer great benefits when power outages occur, but they are also serious safety hazards to you and others. The many hazards to avoid when using generators are carbon monoxide poisoning from the engines; exhaust, electric shock, and fire. Every year, people die incidents related to improper use of portable generators, but you can educate yourself on proper use to help keep your family safe. Click on the attachment for some important safety tips. 

  • High energy costs are impacting everyone

    thermostat set to 78

    High energy costs are impacting everyone, including utilities, and are creating many challenges. We understand our customers may struggle to pay more for electricity, so we strive to keep costs affordable. While energy costs are expected to remain high for the foreseeable future, you can reduce your costs by making smart decisions about energy use in your home or business. Because we live in Florida, the driving factor for energy use is the air conditioner. The best way to manage your energy use is to maintain your thermostat temperature at 78°F during the warm months and 68°F in mild weather. Additionally, setting the thermostat to a higher temperature while the house is empty – especially during the hot summer months – can help you save up to 17% each month on your bill.