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Western Service Area Reliability Initiatives

We are working hard on grid modernization and improvements in electric system reliability to prevent power outages.

Our long-term Grid Modernization plan to improve electric reliability began in 2020 with a new vegetation management plan, through which trees that can cause outages are trimmed on a 3-year cycle. 

In 2021, we completed a $7.0 million substation capacity expansion project located behind Walmart, near Venetian Bay. After completing the Substation upgrades, we added feeder lines in the Venetian Bay area in 2021 to break up larger customer groups and limit the number of customers impacted by system issues.  In the next 18 months, we will be installing a $1.5 million underground third powerline to transmit power directly to Venetian Bay. 

Also, in 2021, we began installing smart grid devices to make our system more intelligent to both; preclude outages from occurring and reduce the impact of outages when they do occur.

We continue to invest in additional capacity and replace aging assets to make our system more resilient and prevent outages.

We recently added devices to the overhead lines feeding Venetian Bay that reduce outages due to lightning strikes.

In July, we launched a new outage management system (OMS), whereby the system will allow the status of outages and estimated times of restoration (ETR) to be viewed real-time by customers.

As you may have seen, we are in your neighborhood taking proactive steps to help prevent power outages as part of our overall Grid Modernization and Electric Reliability Improvement Plans. Over the next four weeks, we will be trimming trees near the overhead distribution lines and installing new equipment. In the coming months, we will be reconfiguring the existing lines that feed Venetian Bay further reducing the number of customers impacted when outages do occur. These targeted initiatives for Venetian Bay will mean fewer power outages in your community.

Over the next 2 years, we plan to have Smart Meters in place that will self-report outages and provide customers real-time information online through the outage management system. Longer-term improvements are also planned to deliver additional reliability for our customers.

New Smyrna Beach Utilities has committed significant financial resources to implementing the above plans, and we remain focused on providing low-cost, reliable, and sustainable utility services. 

If you have and questions, please contact our Customer Service Representatives at 386-427-1361.